Salon Etiquette

Please arrive on time / pick up on time as this really helps prevent overlap on appointments. 

Dogs must be on a lead until secure in my salon garden.

Dogs that I will not groom until I have consent & advice from their vet (for their own safety):

• Bitches that are pregnant 

• All dogs which are undergoing/recovering from medical treatment 

• Puppies – Until at least 14 days after their second set of vaccinations

Please don't bring a dog in that has flea’s, diarrhoea or a bitch that is in season. 

Flea Treatments: I recommend that if these are due at your dog’s grooming schedule, that you do it after the groom

Infestations
All dogs can get the occasional flea (or tick) and this is no reflection on the owner.

• Should fleas be found during the groom, I will stop the groom and attempt to contact you

• For mild cases I can bath the dog in flea shampoo at an additional cost

• Heavily infested dogs will not be groomed and must be collected as soon as possible. Charges for the booking and sanitising the salon will be applied

Please be patient, every groom is at least 1.5 hours long; most are 2 or 2.5 hours. 

I recommend keeping to your dog’s recommended grooming schedule, so it will help keep its coat looking great and more manageable at each groom.

I recommend you book your next appointment at pick up or within the next 24hrs whilst it is fresh in the mind as my diary does get booked up quickly.

Please let me know if your dog has a tendency to bite or has bitten in the past so that I can be particularly aware when grooming. If I feel it necessary, I may also take extra precaution and use a muzzle during the groom.

Unfortunately, anal gland expression is deemed to be a "veterinary procedure" and therefore under the Veterinary Surgeons Act we are now prevented from performing this service for you.

No dog will be subjected to stress or discomfort, and all dogs will be groomed in accordance with The Animal Welfare Act 2006. 

Payment
Will be due on collection. Price will depend upon the amount of work carried out. Payment types accepted are card, cash or bank transfer.  Prices are calculated on the amount of work required to groom your dog and taking into account their behaviour to being groomed. 

Cancellation
There may be times when you need to cancel an appointment.

• I require 24 hours’ notice, so I can try to fill this slot

• If less than 24 hours’ notice (or no notice) is given, a charge of up to the full price of the groom may be charged depending on the amount of notice given

Social media
I may use Before and After pictures of your dog online or on my website and social media pages.

• The dog’s name may be shown

• I will never publish owner’s names or addresses

• If you would NOT like your dog to appear online, please let me know beforehand

Finally
If you are unsure which tools and/or products to use to groom your dog with between appointments please ask, and I’ll be happy to help and advise you.